SUPPORT TERMINAL // 01

KEEP
YOUR FLOW.

How can we help you create faster? Setup guides, keyboard shortcuts, installation walkthroughs, and troubleshooting advice.

FAST PATH

FIND THE ANSWER. GET BACK TO THE CUT.

KNOWLEDGE BASE

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4 RECORDS

REFERENCE // DEFAULT SHORTCUTS

Focus Search Bar/ or Ctrl + FInstant keystroke filtering across all indexed folders
Audition Audio PreviewHover / ClickPreview audio on hover or click the play button
Slice Import to Bin / CTIA / SImport slice to project bin (A) or insert at CTI (S) while range is active
Insert Asset at PlayheadDouble ClickImports selected asset onto timeline at Current Time Indicator
Star FavoriteS or FToggles star rating on the selected card
Toggle Sidebar TreeCtrl + BCollapses or expands the folder directory tree
Toggle List / Grid ModeCtrl + LSwitches between compact text list and visual cards
Show Shortcuts Overlay? or Ctrl + /Displays built-in interactive hotkey reference in-app

PLUGIN POLICY // 02

ASSISTANCE & REFUND POLICY

Refunds are not possible except in cases of confirmed non-functioning, and only after a formal request for assistance to understand the reason for the malfunction. We stand behind our product: if you run into any technical bugs, installation issues, or unexpected errors, reach out directly to support@neographs.com. We will troubleshoot one-on-one and issue patches to get you up and running.

GET IN TOUCH

Our engineering team responds to every report. Share your host app, OS version, and WatchTower version for fastest resolution.

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